Seeking a reliable way to compare documents, Mills & Reeve turned to Draftable Legal and saw immediate results across 600 users.
Mills & Reeve: One of the UK’s leading law firms
Mills & Reeve is one of the UK’s top 50 law firms, known for its progressive approach to legal services and technology. With more than 850 lawyers serving clients across a wide range of industries, the firm consistently seeks out innovative tools to support operational efficiency and legal excellence.
The challenge
Mills & Reeve needed a more reliable way to compare documents within their iManage Cloud environment. Their existing tool was inflexible with pricing and lacked accuracy and reliability in redlines.
Discovering Draftable Legal
Mills & Reeve first encountered Draftable through a peer recommendation and began with a trial of Draftable Desktop. A group of six internal stakeholders from IT and legal operations rigorously evaluated their current solution alongside other market alternatives.
Draftable Legal stood out in four key areas:
- Ease of use: Intuitive interface that required minimal training
- iManage integration: Seamless compatibility with their cloud-based document management system
- Flexible pricing: Tiered model that scaled with different user needs
- Responsive support: Fast, approachable, and open to feature feedback
Simple deployment at scale
Mills & Reeve rolled out Draftable Legal to 600 users across the firm. The internal IT team, led by business systems engineer Jack Guiney, worked closely with Draftable to ensure smooth integration with iManage Cloud and minimal disruption to workflows.
Training was tailored to suit users of all tech comfort levels, accelerating adoption across teams.
“The implementation process was smooth”, said Jack. “Draftable supported us closely, and their team was always approachable and transparent. The training helped make the transition easy for our users.”
Overcoming barriers: Integration and flexible pricing
The firm had two major concerns: integration with iManage and the cost of scaling. Draftable addressed both early in the process.
- Technical fit: Draftable Legal integrated smoothly into the firm’s workflows
- Commercial flexibility: A custom pricing model allowed for lower rates for infrequent users
“The flexible pricing model was a big win”, Jack said. “It made the solution much more practical and scalable.”
The results: Reliable, accurate comparisons and a trusted legal tech partner
Since adopting Draftable Legal, Mills & Reeve has seen consistent improvements in accuracy and reliability across its document comparison workflows. The results have been resoundingly positive:
- 600 users onboarded
- 10/10 feedback rating with 100% user satisfaction
- Zero major issues post-deployment
Beyond the product, the firm has valued Draftable’s ongoing support and transparent communication, with regular input into the product roadmap and quick turnaround on feature requests.
Jack commented: “I’d absolutely recommend Draftable Legal. It’s robust, reliable, and competitively priced. Their support is fantastic, they actually listen to feedback, and we’ve even seen requested features delivered in the next update. It’s everything you want in a legal tech partner.”
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